FAQ: How to Find Your Purchased Courses

If you’re having trouble finding your purchased courses on http://www.sketchloose.co.uk, follow these steps to troubleshoot.

Please make sure you read careful – there are very clear instructions here, with screenshots and images at each step. If you have still have trouble send me a screenshot of where you get stuck .

Video guide to finding your courses

1. Make Sure You’re Logged In Correctly

  • Click the Log In button in the top right-hand corner of the website.
  • On a phone or tablet, access the login via the drop-down menu.
  • Use the email address you signed up with.
  • You can also log in by going to this link: https://courses.sketchloose.co.uk/account/sessions/new
  • You can also use the button on the top right of the website that says ‘course login’ or ‘student login’

2. Check Your Email for Course Links

  • When you signed up, you should have received a confirmation email with direct links to your courses.
  • Check your inbox and spam folder in case it was filtered.
  • If you didn’t receive an email, you may have entered the wrong email address when signing up.

3. Check Your Dashboard

  • After logging in, go to your Dashboard. You can find that on this link: https://courses.sketchloose.co.uk/account/sessions/new
  • On a desktop or laptop, you will have the following screen as your dashboard:
  • On the left, click ‘products’ and this will bring up all of your purchased and free courses

On a mobile/tablet or similar there is one extra step:

  • Please click on the little file icon on the left of the screen as circled above
  • That will bring up the side bar again, where you can click products and proceed to find all your courses listed

4. You Might Have Two Accounts

  • If you have multiple email addresses, you might have signed up with the wrong one.
  • Try logging out and logging back in with a different email.

5. Still Stuck? Send a Screenshot

If you’ve tried everything and still can’t access your courses:

  1. Take a screenshot of where you’re getting stuck.
  2. Take a screenshot of your dashboard after logging in.
  3. Email both screenshots to toby.h.email@gmail.com, and I’ll help you sort it out.

Looking forward to getting you sketching!