Terms and Conditions

Last Updated: August 2026

Welcome to sketchloose.co.uk and courses.sketchloose.co.uk (collectively, the “Websites”), operated by Sketch Loose LTD (“we”, “us”, “our”).

By accessing or using our Websites, purchasing our online courses, or participating in our online community, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully before using our services.

1. Company Information

  • Legal Entity Name: Sketch Loose LTD, 17386056 on companies house, GB526935172 VAT number
  • Email Contact: toby@sketchloose.co.uk
  • Registered Location: St Neots, Cambridgeshire, United Kingdom

2. Orders and Merchant of Record (Paddle)

All purchases made through our Websites are facilitated and fulfilled by our Merchant of Record, Paddle (Paddle.com Market Limited or Paddle Payments Limited).

  • Payment & Invoicing: When you purchase a digital course or subscription, Paddle acts as the seller of record for tax and accounting purposes. Paddle collects payment, applies relevant taxes (such as VAT/sales tax), and issues the official invoice or receipt.
  • Customer Support for Orders: For queries regarding payment processing, invoice issuance, or billing disputes, you may contact Paddle directly or contact us at toby@sketchloose.co.uk, and we will coordinate with Paddle on your behalf.

3. Digital Content and Account Access

  • License to Use: Upon purchasing a course or digital resource, Sketch Loose LTD grants you a personal, non-exclusive, non-transferable, revocable license to access and view the course materials for your personal, non-commercial education.
  • Account Security: You are responsible for keeping your login credentials confidential. You must not share your account details or allow third parties to access your course area.
  • Platform Availability: We strive to keep our course platforms (sketchloose.co.uk hosted on Podia and courses.sketchloose.co.uk hosted on WordPress) accessible 24/7. However, we are not liable for temporary service interruptions due to system maintenance, hosting outages, or technical issues beyond our reasonable control.

4. Cancellation and Refund Policy

We want you to be completely satisfied with your learning experience.

  • 14-Day Guarantee: We offer a 14-day refund policy on our digital courses and membership subscriptions.
  • How to Request a Refund: If you are unsatisfied with your purchase, you must email toby@sketchloose.co.uk within 14 calendar days of your purchase date, including your order number and purchase receipt.
  • Processing: Approved refunds will be processed via Paddle back to your original payment method. Once a refund is issued, your access to the relevant course or community area will be revoked.

5. Intellectual Property Rights

  • Our Content: All content on the Websites—including video lessons, downloadable PDFs, text, graphics, logos, images, and audio clips—is the exclusive property of Sketch Loose LTD or its content creators and is protected by UK and international copyright laws.
  • Restrictions: You may not record, redistribute, resell, adapt, copy, or publicly display any of our course materials or resources without prior written permission from Sketch Loose LTD.

6. User-Generated Content & Community Guidelines

When you upload artwork, leave comments, or engage in our community forums:

  • Ownership of Your Art: You retain full ownership of the artwork and text you post or upload to our platforms.
  • License to Display: By posting content to our public or community sections, you grant Sketch Loose LTD a non-exclusive, royalty-free license to display your submitted content within our community portals and course pages.
  • Code of Conduct: You agree to maintain a supportive and respectful environment. You must not post, upload, or share content that:
    • Is abusive, defamatory, harassing, hateful, or discriminatory.
    • Infringes upon the intellectual property rights or privacy rights of any third party.
    • Contains commercial spam, promotions, or unauthorized links.

We reserve the right to remove any user content or terminate user accounts that violate these community guidelines without prior notice.

7. Limitation of Liability

To the maximum extent permitted by applicable law in England and Wales:

  • Sketch Loose LTD shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with your use of our Websites, digital courses, or community features.
  • Our total aggregate liability to you for any claims arising from the purchase or use of our courses shall not exceed the total amount you paid for the specific course or service giving rise to the claim.
  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

8. Governing Law and Jurisdiction

These Terms, their subject matter, and their formation are governed by and construed in accordance with the laws of England and Wales. You and Sketch Loose LTD both agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising under or in connection with these Terms.

9. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon being posted to the Websites. Your continued use of the Websites following any modifications indicates your acceptance of the updated Terms.

10. Contact Details

If you have any questions or concerns regarding these Terms and Conditions, please contact:

Sketch Loose LTD

Email: toby@sketchloose.co.uk

Location: St Neots, Cambridgeshire, United Kingdom